Viva Aerobus review by Jessica

The worst part was trying to get a hold of the company. I had been calling and trying different menus for hours in the airport and talking in circles with the bot. Whenever I got a hold of someone, they would transfer me and drop my call. Terrible communication and it's impossible to get a real person. When I finally reached Debra and the manager Eduardo, they helped very little and only gave a refund on the flight they canceled, not the flight that I had as my return (which I couldn't even use since I wasn't there!) Overall a terrible experience with both the airlines at the airport, the manager, and the call center. Don't use this airline if you want to get somewhere within a couple of days. They are unreliable and don't compensate when they don't deliver on their promises.