IndiGo review by ratnabali

Horrible airline. Instead of selling one ticket for my Kolkata-Tituchirappalli journey, I was forced to buy 2 separate tickets for Kolkata-Chennai and Chennai-Tiruchirappalli flights. They do not sell a single ticket when there is a change of aircraft. If the first flight is late, the second flight ticket becomes null and void. Also, they charge any excess baggage twice. They charge kg of excess baggage per ticket, Rs 400 per kilo independent of distance flown. As they only sell separate tickets for change of aircrafts, the baggabe charge multiplies. As I had two separate tickets the baggage charge would be 2X Rs 400 = Rs 800 per kg. No food was served in the economy class. The airline employees were also unfriendly.