Icelandair review by Melpomeni

THIS IS THE WORST AIRLINE EVER!!!!!! I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong. Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers. After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed. NEVER EVER book with them!!