I wouldn't fly Icelandicair if you want your luggage to arrive with you. I checked my bag 4.5hrs before flight on Aug 17 from Reykevik to Denver. It never arrived and sat in denver 4 days whie they tried to figure out where Flagstaff, Arizona was (6 flights daily denver to flag via american airlines. Then stupidly sent it to Tucson where it still sits a week later (8/24) and they refused to cover minimal delay compensation. They absolutely suck you get what you pay for and it ends up costing you more in time trouble money and emails than flying with a more reputable airline which do correct their mistakes when they occur such as delayed or lost BAGGAGE.

Denver to Iceland, Iceland to Amsterdam, Amsterdam to Denver Classes flown: Saga and Economy We've flown Icelandair 6 times and only once was it on time. The delays are terrible, the communication poor. Saga class is basically a bigger old seat. The wine and champagne was warm on every leg of the trip in August. Wifi did not work even when we paid for it and they refused to give us the cheapo headphones when the wifi we paid $12 for didn't work. They got my name wrong on the ticket and charged me $1,200 to cancel my flight and re-book even after we were told by the agent in Iceland that she changed my name and there would be no charge. We didn't notice she then got my name wrong again by misspelling Michael as Micheal. The first class attendants looked put out when we ordered more drinks and even they were unhappy with the fact that they welcomed us with warm champagne. But then they didn't chill anything. In Economy we were shocked there was no food or snack served on an 8 hour flight and the seats were so uncomfortable we got off feeling much older.

My wife and I purchased Business Class tickets but were downgraded to Economy due to aircraft availability during tourist season. We were informed that we are entitled to a refund in accordance with Article 10 of Regulation (EC) No 261/2004 on air passenger rights: 50% of the ticket charge within Europe of more than 1500km. This is the second time this has happened to us on this trip, and we feel it has broken our trust. Buyer beware...Icelandair treats its customers as numbers, as Iceland's chief means of income is tourism. They don't care about YOU; they care about your money.

Terrible airline, messed up my reservations big time, cost me a fortune to reschedule, offered nickles and dimes as compensation. If crossing the Atlantic, and Icelandair is your only option, put on a life west and swim.

I bought a ticket on business class through Edreams company, with Icelandair to travel to Geneva, through Iceland capital on 31 May 2020. But some days before the flight I received a cancellation notice of the flight from Icelandair, while I cancelled my accommodation lease for that date in New York, trusting the company Icelandair and thinking that I will be travelling on that date, which caused me a lot of trouble after, because I couldn’t travel on the 31st of May. And I am blocked now in New York, because of Icelandair and Edreams. I submitted a request for a refund, but didn't even receive a reply from them till now, I wonder now, are they a valid company or a scam company taking the money of naïve people like me. I don't want a voucher I need my money back to buy a new ticket to travel to Geneva. THE WILL NOT FLY TO GENEVA, SO WHY THEY ARE TAKING PEOPLE's MONEY FOR INEXISTANT FLIGHTS, THIS IS IMMORAL, ILLEGAL AND OUTRAGEOUS.THEY HAVE TO REFUND ME MY MONEY. I AM STILL EXPECTING MY REFUND.

Fab u Lous!

If you’re elderly, you’re screwed: When you finally (after a 20-minutes walk!) get to the gate you tell the “gatekeeper” that, “I’m going to need extra time walking into the plane because of my back, “Can I board early? “Yes, you’ll be called early.” I was never called and the line started to move. BOTTOM LINE: THERE WAS NO SUCH THING AS “early boarding for the handicapped.” NO ONE WITH A HANDICAPPED WENT IN EARLY SO THEY COULD BOARED WITHOUT THE MAD RUSH OF FELLOW PASSENGERS! ICELANDAIR DOES NOT BELIEVE IN THE NEEDS OF HANDICAPPED FOLKS. —-THIS IS NOT OUR FIRST EXPERIENCE WITH THIS STUPID ICELANDAIR MINDSET. Stupid is as Stupid Does? On two Icelandair flights I observed that they failed to correct many passenger “upright seat indiscretions.” There are no free snacks.. You’re lucky if the coffee is fresh. IcelandAir took away your space so they can cram, like other airlines (bus companies), as many humans in less square footage as possible. You either fly with damaged knees or pay $6-700 more for First Class. . Lost respect for this airline, even though they have cute blondes trying to sell Icelandic stuff in mid flight!

THIS IS THE WORST AIRLINE EVER!!!!!! I spoke with Icelandair customer service multiple times. Based on the information I received I booked my flights. I confirmed everything before and after the booking. Everything was fine until the next day when they sent me an email to inform me that the information was wrong. Now They are unwilling to refund me. They are completely unprofessional, rude, and unwilling to work with customers. After multiple phone calls they promised to listen to the recordings that would confirm THEIR mistake but all they did is lie that the recordings state something that was never discussed. NEVER EVER book with them!!

Worse than Ryanair - yep, that bad! My wife and I had booked flights from Glasgow to Denver and returning from Tampa to Glasgow. Icelandair cancelled the return leg from Tampa and re booked us on flights from Orlando to Glasgow, some 85 miles away. I enquired whether there would be any transport available from Tampa to Orlando but was told the only option was to cancel the whole booking. We were also more than surprised to find that no meals were included on the flights to and from America and that the seat spacing and leg room was much less we would have expected on a transatlantic long haul flight. A very basic, no frills service, and extremely poor value for money

Booking travel with IcelandAir, exercise caution. In April, we bought from IcelandAir to celebrate our twins' graduation from HS. In mid May I had a stroke. My doctors said not travel as my recovery is 9-12 months. We called IcelandAir asking for a refund. We were told no, but our option would be to change our tickets. They had to be used by April. We asked to speak with a manager and were told no. We proceeded to email about an option to have 60 days to rebook. The agent said the system would't allow this to happen. I asked could they make the decision to override the system as my recovery would take longer. We were told no. I found the dept mgr and director of customer service. I emailed the mgr and received no response. Two weeks later, I emailed the director receiving no response. I disputed the purchase with my credit card company to force mgmt to respond. IcelandAir responded to my CC with the booking rules. I lost my dispute. If you have a problem with IcelandAir, book with caution.