Icelandair review by Kate Wilkinson

DO NOT, UNDER ANY CIRCUMSTANCES, PURCHASE A FLIGHT THROUGH ICELAND AIR!!! I've NEVER written a review before, but the sheer level of incompetence and cruelty I've experienced with this airline forces me to warn every potential customer. I spent $1300 on a flight with Iceland Air, and the day of my flight, my brother tragically passed away. I called the airline to see if they could assist me in dealing with this devastating situation. What I got in return was a complete lack of help, total indifference, and zero empathy. For months, I tried to find a way to reschedule my flight or, at the very least, get any reasonable accommodation. After endless attempts, they finally responded to me via email, and guess what they offered? A laughable refund on a small fraction of the taxes I paid on a $1300 ticket! This company is a disgrace. They are inhumane, unethical, and simply appalling in their treatment of customers. They couldn't care less about human decency or common sense. I will NEVER book a flight with them again. Do yourself a favor and stay far away from this airline--you'll regret it if you don't.