Icelandair review by William JONES

Someone on a previous flight had apparently poured water between the seats and into monitor to be used for watching films and such (I was in business class, 1a). The flight attendant superintendent came by repeatedly and accused me of spilling water on the monitor. I had not. The only thing we later found was that the free plastic bottle of water had rolled into the crease of my seat. It was unopened and so not the source of the problem. The superintendent even went so far as to accuse me of being drunk (!!) even though we were already over 30 minutes into the flight (from KEF to SEA) and I had not had anything to drink in over 4 hours (since the drinks served at the beginning of the previous flight from ARN to KEF. She went so far as to refuse to serve me more than one drink on the flight. I have never been so rudely treated on a flight before, economy or business class. Moreover, when I pointed out that the monitor was not working, the superintendent (she refused to give her name) blamed the malfunction on me (!). I am requesting a full refund for the flight and an apology from Icelandair. I also think the superintendent should be formally reprimanded and, perhaps, given some additional training on simple manners and professionalism. I have been a customer on Icelandair for decades. I may select another airline in the future.