Swiss International Air Lines review by Bob

Swiss International canceled my flight, did not offer any alternative and refused any compensation. As the world was locking down Swiss canceled my flight. I don't have a problem with that. I called them on the phone and after a long wait they told me that I had to call the travel agent (Expedia) who sold me the ticket. I called Expedia and after multiple tries and long waits got through to a helpful person who told me that Swiss International still had a flight scheduled for the same day from Newark rather than JFK. I told them that would be fine and waited on the phone while Expedia attempted to rebook. This proved impossible because Swiss would not provide them the code they needed. I gave up and was unable to fly anywhere. After the fact I had repeated contact with Expedia, who unlike Swiss International would answer the phone, about getting a refund, voucher or whatever. Expedia was good. Swiss is awful! The final word from Swiss International was delivered via email through Expedia that any refund was refused due to “rules and restrictions.”