TAP Portugal review by Cheryl

Customer service awful. My husband and I should have been returning home from Portugal today. Unforntunately he was in the hospital for the past 3 weeks with pneumonia. I immediately contacted TAP to cancel our ticket and see if we qualified for any refund. I was told I needed a note from the hospital verifying his hospitalisation. After two letters from the hospital (each time I was being asked for additional info) and three 20 minute long distance phone calls, I was finally told that since he was released the day before we were scheduled to fly home we were not eligible for any refund or credit. I am less angry at the outcome than the amount of time I wasted going through what they ultimately knew was going to be a negative answer. They knew what type of ticket I had, knew the regulations so why under an already stressful situation did they keep asking me for more information and asking me to call back. This is the second time we have had an unpleasant experience. We will never again fly TAP.