Passenger Review

AirAsia X review by Lisa 2016-11-30

8 / 10

29 November, 2016 by ar

First Class

We were recently married 19th November and given a very special gift flying to Bali for a week. Part of this trip was flat beds but we had to go to Kuala Lumpur, waited for few hours, then onto Bali. . . To and from. The trips were during the night. The way over was awesome especially for our bad backs. The trip home was horrible! With about 8 men sharing our space that decided partying after midnight was the thing to do. They were loud and arrogant, standing up eating, skulling multiple bottles of wine, chatting almost themselves in their own language with little to no consideration to my husband and I or the other couple of people present. Staff continued to serve alcohol even though they'd been asked to take their seats and to keep the noise down. We could even hear them over our earphones. Finally they settled and went to sleep aided by the amount of alcohol they'd consumed but unfortunately by this stage we were unsettled, tired and upset. What should have been an awesome experience for us turned out to be horrible knowing that the flat bed experience was our first and probably our last. . . And the fact it was our honeymoon left us feeling extremely disappointed.

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AirAsia X

AirAsia X

Overall Value for Money

n/a

Seat and Cabin Space

5

Customer Service

3

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

4

Recommend Airline