Lately it gives me experience of canceling flights and move to next days. This is not acceptable.

How to get your rightful refund from Airasia Refunded, 10 months later.....! Time line: 13 Nov 2019: book flights for 7 April 2020. 18 March: flights cancelled, received email from Airasia offering refund/credit options. 18 March: log in to Airasia account, open chat, select refund, informed to expect refund within 3 weeks. 22 March: Australia closes borders. 9 April: (the end of their 3 week processing time) to 8 September, multiple attempts to contact them, all fail. 8 September: file chargeback claim with visa card. 10 October, chargeback rejected by Airasia, conveniently 2 days after the validity time of the claim, thus no possibility to have the claim re-examined by card provider. 12 October: File complaint with our local consumer protection agency. 12 October: Consumer protection contacts Airasia, they obviously have an email address for a real person, unlike the rest of us who have only Aisasias' useless chat bot contact. 13 October: Airasia requests bank account details 12 November (4 weeks later) refund received. Obviously the only thing these idiots at Airasia will listen to is threats of legal action..! If you want your rightful refund you will need to get your local consumer protection agency involved.

A customer relations disaster that has still not been resolved in 2 months. Horrible first point of contact in KLIA2. She refused to give her name when asked because she knew how poorly she handled the situation. Still have yet to actually contact someone who can do more than tell me that they are "working on it" and I should continue to "wait".

AirAsia - premium flatbed - 20/11/2018 D7237 PER > KUL, AK886 KUL > DMK. Having flown with this mob for the last 10 years I know what to expect, they are a LCC, it's why I always fly premium (their version of business 'J' class), it's perfectly reasonable to expect a better service than cattle class but it's basically for the angle flat seat so at least I'm not crammed in like a sardine, and sometimes I can even get 40 winks. They say any premium seat bookings are fully flexible, change without extra charge, but that's bollocks as inevitably there isn't any seats at the price originally paid, so there's always extra to pay. Over the years they have probably screwed me over an extra $2K with these fees.! Just this one alone cost me an extra $890. Other issues have also occurred over the years too, like lost and/or damaged baggage and other smaller issues like advertising priority check-in at certain airports when none exists and damaged/broken locks, no hot water in the toilets/showers at their lounge. But this most recent trip would have to have been the worst I have ever experienced, with any airline. Normally I would fly PER > KUL > CNX, but for some reason they had no flights to Chiang Mai in November so I had no choice but to book another flight DMK > CNX, but within Thailand I prefer to use Nok air rather than Thai Airasia. So I allowed 4 hours 30 minutes between flights, more than enough time for clearing immigration and check in, even if there were flight delays. So only 1 hour and 10 minutes before AK886 was due to depart I get an SMS (and email) informing me it's been delayed by 3 hours. As check in for Nok air closes 45 minutes before departure, 45 minutes to clear immigration, collect luggage and go from T1 to T2 for check in at DMK, just not enough time. But as a precaution (remember I know what this mob are like) so 2 months earlier I decide to book a cheap seat on FD3429 DMK > CNX as, shall we say 'insurance' incase they stuff up, then at least I have a seat to CNX, but I didn't bother putting any luggage on it. If you have been to KLIA2 you will know it's one of the worst terminals at any airport and of course D7237 parked at the last airbridge at the end of the satellite terminal, felt like 1k to the transit area. So I get this SMS and go to the transfer counter, but no they can't help there, they direct me to another counter, but it's in the main building, over the skybridge. There I encounter the rudest, most belligerent customer agent ever, not only could I not get a word in edgewise, it would be reasonable to think that as they have stuffed me around, guaranteeing I will miss my Nok air flight and as I had booked a precautionary Thai airasia flight they would at least add the luggage for free, but no, there was no way she was going to do that. Not only have they caused me to lose the entire Nok air flight, they want to add insult to injury and charge me for the bags. And this is the way they treat a premium customer, god help those poor souls in cattle class.! Finally AK886 leaves 3 hours and 27 minutes late, not happy Jan..... What if I hadn't booked FD3429, what would they have done, nothing, left me stranded at DMK on the second busiest day on the Thai calendar, it was Loi Krathung festival, all flights would have been fully booked. Just not good enough, if I could give them 0 stars I would. Honesty and integrity is in short supply with this airline, if you can use another, give this mob a miss. Thai Lion have a nice new A330 with the exact same seats but they are only using it on the DMK > HKT (Phuket) run, the sooner they realise it could be more profitable using it on long haul to PER the sooner I will use them as I am so much over these idiots.

We bought return tickets in early March 2018, flying from Kuala Lumpur to Osaka in end October 2018. There were 2 cancellations made by AirAsia without notice or whatsoever. Both had no notice or email given until we noticed the changes ourselves when we were on the website. The 1st cancellation was made somewhere in June to early July, original flight to Osaka canceled and they moved it to 2 days later than the original. We filed complaints through email and Twitter, and expressed our dissatisfaction on the cancellation and changes without notice immediately, and request for flight change as the date is not preferable. Entitled for free reschedule, we moved the date to early November. The 2nd cancellation was made soon after the reschedule done in early July till early August, same scenario as previous, no notification! We noticed the changes ourselves in the website, filed another complaint through Twitter, and the only thing we can do is either get a refund or free reschedule. Nothing else. Noticed there were complaints about the delays and difficulties in getting the refund from AirAsia, we decided to make another flight reschedule to late November. Our departure flight now is 1.55am on 24 November (tomorrow). And this early morning (today) we received an email informing us that there will be a delay in our flight for 2 hours. We are now so frustrating and yet worried there will be another delay in the flight later. Another note, the response from AirAsia's customer care or support team is very disappointing. The response received from Twitter somewhat acceptable, which they took about 5 hours to 1 day to reply, but as long as you have decided the date to reschedule to, they somehow managed to get it done quickly. However, there was no response from our email complaints about the first cancellation that we made in mid-July, until end-August where we have already made our second reschedule (in mid-August) after the second cancellation without notice. And the email was only reflecting the first cancellation and first reschedule that we made in July. Soon after the email, Cancellation Notice was sent to my inbox to notify the first cancellation, after 2 months, and it wasn't even valid at that time anymore.

I tried and tried and spent hours of my precocious trying to make contact and NO ONE replied! Hopeless!

Cabin crew were rude and did not seem to understand simple English.

I despise AirAsia. I have flown them about 30 times in the past 10 months. In every case of booking they're only a few ringgit (or whatever the booking currency was at the time) cheaper. I know they're a budget airline but they charge for EVERYTHING including checking in at a desk instead of on a machine. The latest experience I had I tried checking in twice on the self check-in which would not allow me to. After going up to the desk (and still being over 1 hour prior to flying time) the attendant said he would charge me for being under 1 hour and also for checking in at the desk. He told me to try the machine again, which still didn't work. Nonetheless, he charged me RM 21. What angers me is the staff doesn't seem to use their brains, but operates only on protocol or what the machine tells them. YOU ARE A THINKING, PROCESSING, DECISION-MAKING HUMAN. They need to invest more money into staff training because a majority I've encountered cannot help me. Another thing is I asked 3 different people (check in counter, phone assistance, sales counter) to enter a previous flight in the system so I can get the Big Points and nobody could. Don't fly this airline if u have another choice

Not one single flight left on time even after everyone was ticked off and checked in. If you actually pay for the upgrades its costs the same as good airlines. Seats where tiny and so unpleasantly uncomfortable and i am a small person. Staff pretty much ignored me and did not give me a departure or arrival card. Both trips had 6 hour stopovers at kl almost like they aretrying to force you too spend money there. I saw a huge number of the same people at the start of my stopover as the end. The excess stopover and delay turned what should have been a 15-20hr journey into a 32 hr journey. I was placed next to parents while a little girl was placed on her own. Ofcourse i offered to move but how bizarre? I will never use this airline carrier again.

Terrible, fucking stupid rules