AirAsia X review by Stuart

How to get your rightful refund from Airasia Refunded, 10 months later.....! Time line: 13 Nov 2019: book flights for 7 April 2020. 18 March: flights cancelled, received email from Airasia offering refund/credit options. 18 March: log in to Airasia account, open chat, select refund, informed to expect refund within 3 weeks. 22 March: Australia closes borders. 9 April: (the end of their 3 week processing time) to 8 September, multiple attempts to contact them, all fail. 8 September: file chargeback claim with visa card. 10 October, chargeback rejected by Airasia, conveniently 2 days after the validity time of the claim, thus no possibility to have the claim re-examined by card provider. 12 October: File complaint with our local consumer protection agency. 12 October: Consumer protection contacts Airasia, they obviously have an email address for a real person, unlike the rest of us who have only Aisasias' useless chat bot contact. 13 October: Airasia requests bank account details 12 November (4 weeks later) refund received. Obviously the only thing these idiots at Airasia will listen to is threats of legal action..! If you want your rightful refund you will need to get your local consumer protection agency involved.