A customer relations disaster that has still not been resolved in 2 months. Horrible first point of contact in KLIA2. She refused to give her name when asked because she knew how poorly she handled the situation. Still have yet to actually contact someone who can do more than tell me that they are "working on it" and I should continue to "wait".
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AirAsia X
Overall Value for Money
3
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
1
Baggage Handling
n/a
Check-in Process
1
Meals and Beverages
1
Recommend Airline