Passenger Review

Malaysia Airlines review by David

3 / 10

25 March, 2024 by David Dellaca

Economy Class

Don't fly with Malaysian Airlines! Charged AU$630 for excess baggage. (3kgs, 3 kgs and 5 kgs) Not told at baggage check in that the bags were over weight. Informed only after the bags were on the plane so unable to remove excess into empty carry on bags (limit of 7 kgs per carry on bag x 3) and no option but to pay AU$630 penalty. Plane had a fuel leak and gave most passengers a head ache. Not told of fuel leak until every passenger was seated, even though the smell was horrendous and obvious. Flight was delayed for 6 hours. Missed connecting flights so charged by other airlines for new tickets. One luggage bag was lost. Arrived at destination airport 3 days later. Not delivered to hotel. Returning flight was delayed too. Ruined holiday.

0

Comments

No comments yet, be the first to write one.

Malaysia Airlines

Malaysia Airlines

Overall Value for Money

1

Seat and Cabin Space

2

Customer Service

2

In Flight Entertainment

2

Baggage Handling

1

Check-in Process

1

Meals and Beverages

2

Recommend Airline