Delta Air Lines review by Donna 2016-12-20

I volunteered to take a later flight because they overbooked my original flight. The gate agents offered a $400 travel voucher to people willing to fly on a later flight. I volunteered and the gate agent told me he booked me on a later flight that day. My original flight ends up being about 1.5 hours delayed and at the end of boarding for the earlier flight the gate agents called my name up to the counter. At this point, the earlier flight is taxiing away from the gate and when I get up to the counter the gate agents have no idea why I'm up there. They had literally just called me to the counter and then didn't know why I was up there. Of course this concerned me so I wanted to verify my flight details for later that day. The gate agents had no idea what I was talking about... They HAD NOT booked me on that later flight. I had them book me at that point and verified with them I would still get the travel voucher. The gate agents assured me I wold still get the voucher. Of course, a couple weeks go by and nothing shows up in my Delta account so I submit a request. I finally get a call almost 2 months later from someone at Delta headquarters. She let's me know that, "there were empty