American Airlines review by Sam 2016-09-28

Despite being in the air once a week or so, I rarely fly American Airlines as I have never had a good or pleasant experience on American. This trip was truly noteworthy for their total lack of professionalism, customer service, bad airplane and scary lack of aircraft maintenance standards. Plane had multiple mechanical problems. Have been on this exact flight aircraft before (about 6 weeks earlier) when it popped an engine on the runway. It is VERY old. Kept us on board aircraft over 4 hours at gate at two different stops, totally unnecessarily, when they knew we couldn't take off due to mechanical issues then rain. Left my luggage on the tarmac for 2 hours in the pouring rain. Took 18 hours to make it fm SF to MIA. Don't have room to tell the whole story here. But it was bad all around. Won't be booking with them again until after their next aircraft augers in and the billion or so they pay our reminds them of the little things - like aircraft maintenance - instead of just maximizing profits from their merger.