Passenger Review

Turkish Airlines review by Mohammad

4 / 10

18 August, 2023 by Mohammad Rahman

Economy Class

Turkish Airlines denied me boarding at Istanbul airport and made me buy another ticket with the cancellation fee, no show penalty and price differences , even though I had a confirmed round ticket. When I leave a feedback on their website, their response is that I was late for boarding, but I wasn't. I went to the check-in counter with my family and they had to go on the plane without me. I was separated from my family due to the airline ticket issues. It was a huge harassment for the full family. This is all definitely a result of multiple systems failures, customer services failures, severe lack of security and responsibility on the part of Turkish airlines.

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Turkish Airlines

Turkish Airlines

Overall Value for Money

2

Seat and Cabin Space

1

Customer Service

2

In Flight Entertainment

4

Baggage Handling

1

Check-in Process

1

Meals and Beverages

3

Recommend Airline