Avianca review by Charlie 2017-01-03

Our first and last time with Avianca. We made our biggest mistake of our holidays flying Avianca this December 2016. We booked London-Bogota on the 14th and returning on the 30th. Both trips scheduled overnight with dinner and breakfast at the beginning and end of the fly respectively with sleeping time most of the fly. 1- We suffered a cancelation on the way out trip (London-Bogota) that cost us the lost of a day in our holidays (trip already planed). 2- Quality of the food very poor. 3- Staff in the offices of the airports and during the flies very unpleasant and no helpful at all. 4- Customer services at the www.avianca.com very deceptive and misleading us with excuses (poor weather, mechanic defaults in the airport and unknown objects damaging the airplane), all external reasons to avoid responsibilities for claims/compensations. En conclusion, we are going to stay away from Avianca and will advise anyone there to do the same. Avianca needs to pay the consequences of abusing passengers and continuing offering deploring services in the aviation industry. We have deployed a boycott against Avianca and this way force Avianca to reconsiders its services or go out of business. The