Jetstar review by Philip

My Daughter travelled to Melbourne with Jetstar. She tried unsuccessfully numerous times to check in online. It constantly came up with either an error or time out message. We decided that we would explain it at the airport and at worst be charged a small extra fee. They were not only not helpful but rude and charged her $160 for one checked bag!! We ended up paying as they would offer no alternative. My daughter arrived at the airport excited and looking forward to her trip but left check in in tears from the rude service. I contacted Jetstar by web chat (you can't speak to them). They were equally unhelpful. They asked if we took a screen shot. we didn't as we had no idea this would turn into what it did. The ticket was booked on Kayak.com and there was no mention of these crazy fees. Even on the Jetstar site, it was very hard to find. They offered a $50 voucher. No use for someone living in Seattle! It would have been far cheaper to pay the extra for a Qantas flight. I used to think US airlines were bad. They have been out done! I recommend anyone looking to book in Australia to add up the real cost and try a different airline.