JQ402 SYD-OOL was very good especially the efficient boarding and on-time take-off. However, the return flight was the stuff of nightmares. The vast majority of the passengers was travelling to Sydney for the Taylor Swift concert. Their inane, like, conversations throughout, like, the whole flight was not the fault of the airline nor their singing. But there is no excuse for playing Taylor Swift songs over the PA at a volume so loud the songs were distorted. Who knows the sensitivities of those passengers not travelling to the concert? Statistics would indicate many on board have no interest in the latest pop star and could well be travelling while dealing with grief or illness for example. Cabin crew failed to display the appropriate awareness of their passengers.

Flew Newcastle - Cairns. Delayed 3-hours. Standard for them as 40% of all their flights delayed. No staff around to keep us informed. Cramped appalling seats, rude staff, not cheap once you include a bag. 8% cancelled rate so should be thankful they got me there at all. One of the worst airlines on earth. Australia needs a passenger compensation scheme to reign in this mob’s behaviour.

HAD A NIGHTMARE OF MY LIFE WITH JETSTAR AIRLINES!!! FRUSTRATING AIRLINE SCHEDULES, RUDE JETSTAR CUSTOMER REPRESENTATIVES AT SYDNEY AIRPORT!!! HAVE BEEN MENTALLY HARASSED!!! HAVE BEEN DISRUPTED A DAY'S WORK AND MY REPUTATION AT MY WORK HAS BEEN HIT BY THESE AIRLINES!!!I AM A SENIOR CONSULTANT IN A TELECOM GIANT OF AUSTRALIA!!!THESE PEOPLE HAVE TO BE TAUGHT A VERY STRONG LESSON!!!

Most of the experience is similar to other low cost companies (no perks, charges for meals, etc.). Main difference is their baggage policy. The allow for max 7kg and they weight your luggage (MEL- AYR) at the gate. Then they charge a AU$65 upgrade that does not provide any additional benefits if you want to board. This additional cost may change the airline chosen

JetStar, what can I say.... recently I flew Perth to Bali return and Sydney to Perth. The international flights were surprisingly good. It would the seem the international operation is far more efficient and professional. Also the aircraft seating on the A320 is by far better than the domestic A321 which is cramped. If the domestic flight was 2 hours or less then it wouldn't be so bad, but on the longer flight (Sydney to Perth) just not suitable.

JET STAR needs to be more organized. They lost my check in the bag on November 18, 2022, until today, December 7, 2022, Singapore to Manila Flight Number: 3K761. They just gave me a piece of paper for an incident report. And today, they told me I must file an online report for my case. They lost my Samsonite Wheeled Backpack, Philippine Passport, Metrobank Bank, China bank Passbooks, and ATM. My Philippine driver's license & Health card, 4 U.S.A. Business Chase bank checks, eyeglass CARTIER, headphones, blanket, pen, Prescribe Diabetic Medical device, 4 pcs FreeStyle Libre 2, Computer accessories, Cellphone Chargers, etc. I had to spend money for Taxi twenty times going to NAIA Airport to contact Jetstar, Manila Airport Police, and a Philippine Banks Lawyer for an affidavit. I have to pay bank fees for lost ATM and Passbook. I have to visit Chase Bank to report my stolen checks and will pay bank fees for check replacements. I will spend money on San Francisco's Philippine Embassy for the loss Philippine Passport. I will spend two days at Bank and San Francisco Philippine embassy. By 2023, purchase a plane ticket to recover a Philippine health card & driver's license.

Great experience. Flight on time. Checkin was easy. Boarding was well managed. Pleasant cabin crew. Standard jetstar onboard menu. Luggage came out fast.

Jetstar cancelled our flight from Perth to Bali unfortunately. No replacement. Had to cancel our holiday.

I had to cancel a flight booked for next week due to COVID problems. I did it about 2 hours ago and have already received my credit voucher- very impressed with the easiness of how to do it and even more impressed with the swiftness of the service. Not ever flown Jetstar but feel most confident when I get to use my credit I will be most satisfied. Thank you

I'm absolutely appalled Jetstar is not willing to issue a refund for our flight. We're currently REQUIRED to shelter in place for our own safety during this world pandemic. Not to mention many of the international borders are CLOSED and we're unable to fly. Yes, we're all affected by this pandemic, and I understand the airline industry is hurting, but don't attempt to profit off of your customers who aren't even able to utilize your services. Issuing your customers a voucher that expires within 6 months is not acceptable. It's not like we can just put our life on pause and travel whenever we wish. These trips take a ton of planning and coordination to pull off, and the fact Jetstar is unwilling to empathize with their customers during this difficult time is a perfect example of the kind of company that puts ethics to the side in order to benefit themselves for the short-term. Disgusting.