About Jetstar

Jetstar Airways Pty Ltd, operating as Jetstar, is a low-cost airline headquartered in Australia. It was established by its parent company, a well-known national carrier, aiming to cater to the budget segment of the travel market within Australia and internationally. Since its inception, Jetstar has set out to provide affordable travel options, enabling more people to fly to various destinations. The airline started by serving domestic routes and gradually expanded its operations to include an array of international destinations across the Asia-Pacific region. This expansion has contributed to making Jetstar one of the prominent budget airlines in the region, known for connecting major cities and popular tourist destinations. Jetstar's fleet is composed of modern aircraft designed to provide a balance of comfort and efficiency for short to medium-haul routes. The choice of aircraft aligns with the airline's strategy to operate economically, reducing costs not only for the airline but also for passengers. By maintaining a relatively uniform fleet, Jetstar simplifies maintenance operations, training, and service delivery, which are crucial for operating a low-cost airline effectively. The interiors of Jetstar aircraft are configured to maximize the number of seats, reflecting the airline’s commitment to keeping fares low and making air travel accessible to more people. In terms of services, Jetstar offers various ticketing options that cater to different passenger needs and preferences, including basic fares that cover the flight alone, with additional services available for purchase. This a la carte approach to service allows passengers to choose and pay for only the extras they require, such as baggage allowances, onboard meals, and entertainment options. Jetstar also operates a frequent flyer program, which rewards regular passengers with points that can be redeemed for flights and other benefits, adding value for loyal customers. Additionally, despite being a low-cost carrier, Jetstar commits to safety and customer service, striving to maintain a satisfactory travel experience for all passengers.

Overall Value for Money

2.7

From 202 reviews

Seat and Cabin Space

2.7

From 197 reviews

Customer Service

2.7

From 204 reviews

In Flight Entertainment

2.2

From 101 reviews

Baggage Handling

2.5

From 14 reviews

Check-in Process

2.3

From 15 reviews

Meals and Beverages

2.7

From 132 reviews

Recommend Airline

32.2%

From 211 reviews

Latest Passenger Reviews for Jetstar

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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