Passenger Review

Singapore Airlines review by Wira

5 / 10

23 May, 2023 by Will Ramanto

Business Class

The Good: - Flight crew is always friendly, helpful and always seeks to cater to your needs - Food on the flight is great (though I've noticed Book the Cook options to be limited) The Bad: - The SQ JFK check-in process (even for business class) is one of the most chaotic and frustrating experiences I've had. It can take up to 30 minutes being in line (for a Business class passenger) & I've encountered a check-in staff who raised their voice to customers. I even witnessed one of the supervisors rolling their eyes and being snarky at a Business class-Solitaire customer (SQ's highest status) who insisted on lining up in the First Class line (which the SQ website says they are allowed to do so). Additional: - I've been having issues with missing miles on Singapore's Krisflyer and my interaction with SQ customer service has been a nightmare. It's been 6 months now since I've had the issue, and 4 months since I've flagged the issue to Singapore Airlines customer service, and it has yet to be resolved. It's a shame to see what used to be a great airline fall from grace this quickly and this badly.

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Singapore Airlines

Singapore Airlines

Overall Value for Money

2

Seat and Cabin Space

4

Customer Service

2

In Flight Entertainment

4

Baggage Handling

2

Check-in Process

1

Meals and Beverages

4

Recommend Airline