Passenger Review

Delta Air Lines review by Tymora

5 / 10

14 June, 2021 by Tymora Montgomery

Economy Class

I was flying from Ontario, California to Minneapolis, Minnesota. Now, I had two transfers when I initially booked. Without warning, right before I had to leave I had three instead. I was to go from Ontario, then Salt Lake City, then Seattle, then to Minneapolis with the updated route. From Salt Lake City, there was a delay of at least forty-five minutes. The layover time for Seattle-to-Minneapolis was fifty-six minutes. I was already concerned before, now I was scared. When we landed, it took at least twenty-five minutes before we could finally unboard, as a plane was in the terminal where we were supposed to be. And then, when I finally got to my final flight I BARELY made it. I was just a minute or so away from being locked out. Then, the announcement came up with another delay: They weren't sure if they were fueled properly? I'm glad they made sure, but that didn't inspire confidence, I already am jittery on flights as is. But the tardiness with the flights, the changes, the fueling issue... I won't use Delta again.

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Delta Air Lines

Delta Air Lines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

3

In Flight Entertainment

3

Baggage Handling

4

Check-in Process

1

Meals and Beverages

3

Recommend Airline