Asiana Airlines review by Kailash

Terrible experience with Asiana Airlines. Flew back from Incheon (Korea) to Tokyo (Narita). Flight No. OZ108 (Dept. time: 19:05), July 05, 2019. Bought 2 duty free items in the plane. At arrival, forgot the package on my seat. 2 of my colleagues also travelling with me, sitting on last seats also confirmed they saw the package on the seat without knowing that it belonged to me and no other passengers behind them. I realized about missing package after reaching at parking lot of airport, went back to airport but was told that the Asiana airlines counter and phone line are already closed as it was already around 10:00PM. Phoned Asiana Airlines customer service first thing in the morning and was told that they did not find any package on the seat! I phoned them 2-3 times to emphasize that package cannot go anywhere else than lying on the seat and it was also confirmed by my colleagues that no other passenger took it as they were the last ones to get off the plane and they clearly saw the package on the seat. It was clearly taken by either one of the crew members or the cleaning staff. REALLY DISSAPOINTING