Scoot review by David 2017-01-25

Singapore to Sydney 3rd Jan 17 Bid to upgrade to Scoot business and bid accepted by email and Visa charged bid amount. Yippy!! Arrived at airport to find flight delayed by approx 3 hours (4.14am) yuk. When finally check in advised that the type of plane has changed and has fewer Business Class seats so we are bumped back to economy- yukkkk! Not happy and money already taken. The flight staff & Captain do their best to make all who are bumped to economy feel good , which was the only positive. We get a free meal/ wine and TV so at least they tried for something which was not their fault do well done to the crew. Never the less, contacted Scoot on arrival home to see when we would be repaid our Business Class 'bid' fare and told it would take 3 weeks - well 3 weeks has passed and no payment so just crossing my fingers& legs and hope it comes soon. I love the Dreamliner plane and will fly Scoot again, EDITORS COMMENT: Thanks for your balanced and informative review. Too often people focus on whats gone wrong rather than how the airline tried to help when something unplanned did happen. You will get the refund - many airlines take 12 weeks so if you get it in three to four then that's actually very good.