Copa Airlines review by Bomin

I am writing you this at JFK. We were started to fly at 9:45 am. The flight was cancelled due to a mechanical problem. We are trying to get a refund for the past couple of hours. We having no such luck even though in their own air transportation agreement states 6.7.2. Types of refunds (i) 100% of the value of the ticket will be refunded in the event that the Passenger has not used any portion of his ticket or that the interruption has occurred at an intermediate point of his departure segment and the interruption to his flight is due to an irregular operation such as maintenance or delay of equipment.