Mediocre company

Scheduled itinerary would've had us fly from Quito to Panama City, then from Panama City to Lima, then from Lima back to Panama City, then Panama City to Atlanta. We spoke with a Copa Airlines desk agent about the possibility of staying in Panama. She ASSURED US that we could stay the night in Panama City and board our flight from Panama City to Atlanta in the morning. We did so but were shocked to find that because we didn't board the flight from Lima to Panama City our tickets from Panama City to Atlanta had been cancelled. We had been given assurances by Copa representatives in the Quito airport the previous day that this would not happen. We were forced to pay a $535 penalty fee to re-instate our cancelled tickets to Atlanta.

Copa Airlines continues to trouble me after four months. First, they screw up my reservation and cost me to miss an important business meeting resulting in loss of income. And now four months later, I continue to wait on a refund, and all I get from them is the run-around.

Terrible Ground customer service. No compassion towards senior population, their employees lack of empathy is discussing. Never ever use this airline and if you have to, be prepared. Old airplanes, 4 years ago I took an airplane to colombia from Usa, I was surprised when I saw and ashtray in the bathroom.

One star is too high!!! I got turned away one hour before my flight for reasons that are still shocking. My Costa Rica to Ecuador ticket via Panama got rerouted at the last minute through Colombia and the ticket agent insisted that I need an outbound flight out of Colombia even though it was just a transit stop!!! Customer service is useless. No information to share. Might as well have been talking with a picnic table. Avoid this airline! And now they are saying that a refund will take 2-3 months. WORST AIRLINE EVER! I missed an important business meeting and am now paying for hotels on two continents while I scramble to find a new last-minute flight that doesn't cost a ton!

Been stuck in Nicaragua for 7 months waiting for a refund or a flight back home. Copa is not even answering the phone anymore and when I try to connect to their website to get infos on what's going on with my money, I get this message : "We are sorry, but the server is unavailable. Please try again". Filed a complaint to BBB, hope I get my 640$ back, but I'm not holding my breath. It seems like they're going bankrupt and they're not telling anyone... Worst airline ever.

Mi esposo y you compramos el boleto 5 meses antes para viajar de Los Angeles a Sao Paulo Brasil. Depues de esperar en la fila de embarque, la supervisora nos dijo que el vuelo estaba lleno y no podriamos ir en el vuelo de las 10:20am. Que dices???? Como esto???? Cuestione ! empeze a frustarme , por que definitivamente eso era injusto! Despues de irse el avion, pedio que la siguieramos a la oficina. Despues de dejarnos en un lugar frio esperando por 6 horas ella regalo vouches a 6 personas y a nosotros no. Mi esposo pregunto por que a nosotros no? Su argumento fue que you me exalte , sin es verdad y a quien no despues de tanto estres? y ademas dijo que llagamos tarde, que no fue verdad! Entramos en contacto com la aerolinea y no tuvimos ayuda ni tampoco reegressamos nuestro dinero! Queremos JUSTICIA!!!!!!

Four of us boarded in SFO with the weighed, sized, approved carry-on items but when transferring in PTY to Quito, we were refused boarding. Because our carry-ons were either fragile or expensive items, gate-check was not an option. Sorry, Christmas gifts for airport workers in Panama City is not my thing. No problems boarding SFO to PTY nor on a LATER flight from PTY to UIO but in the meanwhile, we were refused boarding on our SCHEDULED PTY to UIO. At one point a manager told us that if we didn't like the carry-on rules on the Copa website, we should contact them about changing them. Seriously? The gate agent refused to follow Copa's rules then a manager, we still have questions about this guy just being a friend of the gate agent's, tells us we should contact Copa about changing their policy.... NEVER again! With the goofy stuff that goes on with air travel, this is the first time our contract was changed on the whim of a gate agent that was probably having a bad day and decided to take it out on the Gringo.... Save yourself the problems and stick with American flagged airlines to Latin America.

I flight often with Copa, at least 2 or 3 flights per month and they offer and excellent service

EXTORTION POLICY AND PRACTICE FROM COPA AIRLINES FOR TRAVELLERS IN EMERGENCY SITUATION WE are stuck in ecuador since 6 days due to political events. We have contacted our airlines COPA AIRLINES to verify if there was an option to reschedule our flight to leave the country earlier due to the danger of staying here during all these protests and state of emergency from the government. The only answer from COPA AIRLINES we have is that we still need to pay 630$ to change our return flights date (original price paid was 250$). When AIR FRANCE, KLM AND DELTA are changing flights for 0$, zero fees, nada, COPA AIRLINES is EXTORTING THEIR CUSTOMERS and doesnt care at all at their security. Dont even talk to me about insurance or having booked a flight with a higher fare in order to be able to make changes. Once again, AIR FRANCE, KLM AND DELTA are changing flights for 0$, COPA AIRLINES just want to make $$$ and dont care about their customers. This kind of airlines should not be autorized to fly and I dont even understand why they are part of a group like