American Airlines review by Crystal

The lack of service or genuine care from American Airlines is ridiculous. 1) they never have enough people to assist passengers in rebooking (the one lady was too busy talking and laughing with a friend), 2) American Airlines had cancelled yet another flight so all their flights to LAX were full and standby was packed, and 3) when I told the customer service agent my issue she rolled her eyes and repeated what she had just said in a demeaning tone as if I was a child. The icing on the cake was when I asked where to go to receive a travel voucher for the two delayed/cancelled flights and the inconvenience of having to arrive at my destination 12 hours later...they looked at me as if I was crazy. I calmly explained that other airlines at least try to compensate you for the inconvenience. Instead they gave me a number to call (wrong number) and that lady said I would have to request compensation through their website after my trip. Of course the likelihood of receiving anything from the incompetent airline post travel will be next to nothing!