Spirit Airlines review by Matthew

If I could give 0 stars, I would. If you can avoid using Spirit Airlines, AVOID IT. I never never dealt with more incompetent customer service reps who care less about the customer. We booked a flight going into Ohare, Illinois before the governor put all the restrictions in. I understand the cancellation policy, but this is very much an extenuating circumstance. Instead of trying to win my business, take care of me, or communicate in a charitable manner, the reps were extremely rude on the phone, kept talking over me, repeating themselves incessantly, and refused to give any real solution outside of a credit with severe limitations, AND that credit was not even the full amount of the fare? Seriously? A money hungry business like this does not deserve your business. There are better airlines who actually CARE about their customers and are giving refunds during the pandemic. With Covid affecting how people operate, you would think Spirit would take notice and actually start refunding fares under circumstances where the state starts closing off travel, but when a company cares more about money than the customer, people lose. YOU WILL LOSE. Stay away from this awful airline.