Passenger Review

Rex Australia review by Zig

4 / 10

12 October, 2021 by Zig Zag

Economy

Not for families with kids. Unlike ALL other airlines, Rex includes the stroller, highchair, carseat, in the baggage allowance for kids over 2years old who must have their own seat. Considering the weight of the average stroller and carseat, there is little to no allowance left for the child's toys, food, books, nappies, and the heap of equipment needed to care for infants/toddlers. All other airlines allow you to take at least 2 of these items with you IN ADDITION to the baggage allowance. I enjoyed flying with Rex and told them that we simply can't fly with them as we could not bring what we need for our child with us. We told them that this unfriendly policy toward families would hurt their image as it is out of step with the norm. No doubt the new airline Bonza that will launch next year will be more understanding and flexible toward families and those with special needs.

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Rex Australia

Rex Australia

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

1

Baggage Handling

1

Check-in Process

1

Meals and Beverages

2

Recommend Airline