I recently had the opportunity to travel with Rex Airlines. Unfortunately, my experience was far from satisfactory. I was informed that my fragile item could not be carried on board as I had hoped. Despite the item being meticulously packed with layers of bubble wrap and cardboard corners, I had to check it in as luggage, delay of 1 ½ hours before our flight to Sydney, we faced another hour-long delay before continuing to our final destination. No baggage claim carousels were labelled with flight information, Upon retrieving my other bags, I discovered that my fragile item was missing, located fragile item (framed graduation photos/memorabilia) only to find that the glass had been shattered and the item itself damaged. Seeking assistance, we were directed upstairs since there were no Rex staff in the baggage service area, also called for assistance using a courtesy phone. A Rex rep eventually appeared and performed a cursory examination of the damaged item. We were informed that the item's fragility meant they held no liability for the damage.

Awful customer service, flight delays, damaged baggage

Lost baggage!!!!!!!! My wife and I flew Sydney from Melbourne with Rex on Thursday 20/07/2023 (Our first-time experience with Rex Airline and definitely will be the last one). We had two checked bag which didn’t show up one of those (my wife's one) in Sydney. It was shocking and stressful time for us, especially for my wife because she had all her stuffs, medicines and laptop with all her information inside her suitcase. We came back home but with a horrible condition. Also, my wife is under ongoing treatment (depression and anxiety) and this type of unexpected scenario plays as a negative impact on her mood and is a poison for her health. On 21/07/2023, received phone call from Rex Airline, and they mentioned a shocking news that our baggage sent to North Territory last night instead to Sydney! They said, this evening will be sent to Brisbane and after that will be in Sydney. You can imagine how was our feeling by hearing that news. Her luggage with all her stuffs with all her private stuff and her information and data in her laptop is travelling around the country. Finally, at 9:45pm on Friday 21/07/2023 we received our lost baggage.

Unbelievable Service! Better than Qantas, Virgin or Jetstar. For the first time, I booked Rex to fly from Canberra to Melbourne. It was a good deal with luggage and I took it. When checking in, it was lovely Mandy, who greeted me with a big smile. She checked me in and I was on my way to go to my gate. Later, while I was waiting for the call, Mandy came and gave me an upgrade to their business class. She knew that I was going to Pilgrimage to Mecca and she wanted me to have a good trip! I was very grateful. Upon boarding, I was presented with this clean aircraft with friendly crew. I was surprised to see how professional and courteous they were. Overall, that was a very enjoyable flight. All flights should be like this. I will definitely fly again with Rex.

Overpriced airline that hardly is on time. Charges you extra for basic seats, and for every kg over 15kg allowance to then leave you luggage behind. No help if you miss your connection due to their terrible performance.

Changing to an earlier flight was easily done for a small fee. The convenience was exceptional and a welcomed relief. Service was great with natural charm. Refreshments were simple and satisfying for the short flight. Very satisfying experience.

I flew Rex for the first time last year from Adelaide to Melbourne on the new Boeing 737 and I must say that I was very impressed with their service and the flight attendants were very friendly and funny and the snacks were good. I will be definitely for flying them again.

Not for families with kids. Unlike ALL other airlines, Rex includes the stroller, highchair, carseat, in the baggage allowance for kids over 2years old who must have their own seat. Considering the weight of the average stroller and carseat, there is little to no allowance left for the child's toys, food, books, nappies, and the heap of equipment needed to care for infants/toddlers. All other airlines allow you to take at least 2 of these items with you IN ADDITION to the baggage allowance. I enjoyed flying with Rex and told them that we simply can't fly with them as we could not bring what we need for our child with us. We told them that this unfriendly policy toward families would hurt their image as it is out of step with the norm. No doubt the new airline Bonza that will launch next year will be more understanding and flexible toward families and those with special needs.

My husband and I flew REX from Kingscote to Adelaide on 21st January 2017. The flight attendant was the happiest and friendliest young woman who obviously loved her work. She was so professional. We fly up to 30 times a year on airlines from all over the world this attendant was proud to do her job. Well done.

Rex is a regional airline with few frills but with a price to match. Compared to QantasLink, the competitor on most of Rex's routes, Rex usually wins, hands down, on costs. They tend to be better in maintaining schedules. Yes, the food is not as great as Qantas and the planes are smaller but on the other hand their planes fit under the security limit for country airports so boarding is MUCH quicker than Qantas.