I recently had the opportunity to travel with Rex Airlines. Unfortunately, my experience was far from satisfactory. I was informed that my fragile item could not be carried on board as I had hoped. Despite the item being meticulously packed with layers of bubble wrap and cardboard corners, I had to check it in as luggage, delay of 1 ½ hours before our flight to Sydney, we faced another hour-long delay before continuing to our final destination. No baggage claim carousels were labelled with flight information, Upon retrieving my other bags, I discovered that my fragile item was missing, located fragile item (framed graduation photos/memorabilia) only to find that the glass had been shattered and the item itself damaged. Seeking assistance, we were directed upstairs since there were no Rex staff in the baggage service area, also called for assistance using a courtesy phone. A Rex rep eventually appeared and performed a cursory examination of the damaged item. We were informed that the item's fragility meant they held no liability for the damage.

Awful customer service, flight delays, damaged baggage

Lost baggage!!!!!!!! My wife and I flew Sydney from Melbourne with Rex on Thursday 20/07/2023 (Our first-time experience with Rex Airline and definitely will be the last one). We had two checked bag which didn’t show up one of those (my wife's one) in Sydney. It was shocking and stressful time for us, especially for my wife because she had all her stuffs, medicines and laptop with all her information inside her suitcase. We came back home but with a horrible condition. Also, my wife is under ongoing treatment (depression and anxiety) and this type of unexpected scenario plays as a negative impact on her mood and is a poison for her health. On 21/07/2023, received phone call from Rex Airline, and they mentioned a shocking news that our baggage sent to North Territory last night instead to Sydney! They said, this evening will be sent to Brisbane and after that will be in Sydney. You can imagine how was our feeling by hearing that news. Her luggage with all her stuffs with all her private stuff and her information and data in her laptop is travelling around the country. Finally, at 9:45pm on Friday 21/07/2023 we received our lost baggage.