Asiana Airlines review by Nicholas

Hi, I have flown your airline before and was very satisfied but, that all changed on my last flight. My wife and I received an email on the 16th of December saying that our flight new departure time was an hour later, so naturally an hour later we arrived at the airport. When we arrived the counter check-in staff was extremely blunt and rude saying you won't make your connection now because of the delayed flight which was not our fault even if we arrived earlier flight was still delayed. They then said our only option was to switch to a flight on a different airline to Taiwan with a long layover. This was not convenient as my mother who is almost 70 years old was picking us up in Chicago. I then asked if their were other flights with less layover he said no you take this now or you come back tomorrow. The next nightmare was without any help we were passed to a flight on EVA air which was already boarding. Neither the asiana staff or the Eva air staff offered us any help to get to the boarding gate faster. So we then we're panicking because we thought we might miss this flight as we wait in the very long security line at Hong Kong airport. After, we make it through security the flight was scheduled to take off in ten minutes so my wife and I with our luggage had to run across the very large airport take the train all in fear of our vacation being ruined even more. We barely make it as they're closing the cabin door. Next, we fly to Taiwan and I inform my elderly mother we will be later. She said the ride she had aquired to pick us up needs 48 hours notice to change times so she will stay alone at the Chicago airport later into the night to wait for us. The added stress has caused her to become ill and hasn't been able to enjoy her son visiting for Christmas. I really loved Asiana the first time I flew with your airlines now after this experience I am dreading my flight back to Hong Kong and will tell my friends and family to avoid your airline at all costs. I can't say how disappointed I am. There reply was terrible it was a copy of the flight guide and a I hope you understand. No customer service is still the problem. They don't get it was the problem at the beginning causing us to have a near panic attack and afterwards still no better. The check in desk could've helped assure us we would make it instead of passing us to another airline that flight was boarding when we haven't even had our boarding passes printed yet. They don't care if their customer is happy or enjoy their flight.