American Airlines review by Lynda 2017-04-02

Very poor customer service. Flight was canceled from Washington DC to Birmingham, AL. at 7pm. Our flight was at 8pm. They offered us a hotel room for $125. They handed us a handwritten list of motels we could call and make a reservation as long as it was less than $125. We spent $1600 for 4 tickets. No place we called had a room for less than $125. We are a family of 4. We had to fly to Huntsville and then rent a car to drive the remainder of the way. They offered us nothing. They refused to pay for the rental are which was $115. Their attitude about the cancelation was "oh well to bad, not our problem." They also told us that our luggage would not be put on the flight to Huntsville. We had to talk to the manager in order for that to happen. Poor customer service all the way around.