Aer Lingus review by Breandan

Booked return flights from Dublin (DUB) to Denver, via Chicago (ORD) with Aer Lingus. Flew Aer Lingus Dublin-Chicago and partner airline (UA) for internal US flights. On arrival in ORD, T5, had to transfer to T1 (monorail out of service, bus transfer only) but on arrival in T1 was informed that my connecting flight had been cancelled - no warning, no email, no text, nothing! Very friendly UA staff had no other flight to offer but arranged alternative AA flight for me much later that evening, but now had to go to T3!! Turns out, our bags got to Denver 3 or 4 hours before we did - how did that happen?!?!! When returning home, the ORD to DUB flight was delayed 4 hours, again, no contact from Aer Lingus, no explanation. I wrote to Aer Lingus (both email and post) 7 times - not as much as an acknowledgement, no explanation, no apology and absolutely no compensation! Dreadful service.