Good experience with Aer Airline.

Where do I even start the rant from? The leg space in standard seats were designed for dwarfs I think. Staff is very unfriendly. Can’t count how many times I was woken up by staff and their trolleys hitting random body parts while sleeping (and it’s extremely hard for me to fall asleep on plane). They’re not there to ensure your comfort. They’re rude and feels like they do you a favour every time you ask for something. The food is a joke, my 12 year old can cook a better dinner, disgusting, gives you terrible gas. Do not choose this airline, there are much better ones, with free wi fi too. Thank you NOT aer lingus

I missed my flight from AMS Amsterdam to DUB Dublin because I could not get my boarding pass unless I stood in line at the Check-in/Ticket Counter. The real problems were the Kiosks available for passengers who can print their own boarding passes did not have the Aer Lingus app and there was only ONE PERSON at the Check-in/Ticket Counter, with a line of passengers that was very long, and I had arrived nearly 3 hours before my flight was scheduled to depart. I missed my flight, came back to the Check-in/Ticket Counter and there was no one there. Aer Lingus basically made me miss my flight then abandoned me at an airport in a foreign country. Two AMS representatives got me over to SwissPort which is affiliated with Aer Lingus. SwissPort got me on another flight to get home to LAX Los Angeles. I was on my feet for 8 hours during this whole ordeal and got home very late. I found out later that Aer Lingus has a reputation for passengers missing flights, small staff of employees at many locations, and NOT GIVING A DAMN about their passengers. I strongly advise: Stay away from Aer Lingus!

I missed my flight from AMS in Amsterdam to DUB Dublin because I could not get my boarding pass unless I stood in line at the Check-in/Ticket Counter. The real problems were the Kiosks available for passengers who can print their own boarding passes did not have the Aer Lingus app and there was only ONE PERSON at the Check-in/Ticket Counter, with a line of passengers that was very long, and I had arrived nearly 3 hours before my flight was scheduled to depart. I missed my flight, came back to the Check-in/Ticket Counter and there was no one there. Aer Lingus basically made me miss my flight then abandoned me at an airport in a foreign country. Two AMS representatives got me over to SwissPort which is affiliated with Aer Lingus. SwissPort got me on another flight to get home to LAX Los Angeles. I was on my feet for 8 hours during this whole ordeal. I found out later that Aer Lingus has a reputation for passengers missing flights, small staff of employees at many locations, and NOT GIVING A DAMN about their passengers. I strongly advise: Stay away from Aer Lingus!

I flew two weeks ago, and my bag never arrived. This has never happened to me with any other airline, and I have travelled with many from BA and Emirates to Ryanair (another Irish airline). And even though most of my belongings were in the bag because I was traveling for a university exchange, the worst part is the fact I have not heard back from the airline. Not once! I have emailed and they have not even acknowledged receipt. Myself, both my parents and several other relatives have been calling for the past two weeks, all going through the proper process and leaving voice mail and still nothing at all. This must have been one of the most distressing experiences of my life. Do bags get lost? Yes, mistakes are made. But that doesn't mean I should not be able to reach the airline for two weeks, especially after I was told my bags would be with me within 24 hours of logging them as missing. Having to put my entire family through this anxiety inducing experience honestly pains me. The service has been unacceptable and honestly a very nasty, traumatic experience to face, especially as a student.

They offered a steal of a deal during the pandemic. I knew I was gambling on most of the ticket fee, since it wasn't refundable, and I ended up having to cancel because hotels weren't open in Dublin at the time. They still owed me the $80 refund of the government fee. Aer Lingus claimed they had 'unprecedented volumes' and were overwhelmed. If they had half a brain they'd know that by offering all these flash sales during a pandemic they'd need to be able to handle cancellations and rebookings. I emailed them 3 times, no response. Six weeks later and no refund. Needless to say, I'll never give them any more of my money.

Although there was a huge queue for the passport control at Amsterdam Airport and had to spend 45 minutes in security lines, I managed to get to the gate 15 minutes before departure time, but the assistant didn't let me on board, as the door was already closed even though people were stuck at airport control. They ruined my birthday weekend with my family. Totally inhuman treatment and they refuse to give any refund, the customer service is not available during weekends and during weekdays after 20 minutes waiting time they hang up if they receive a complaint. WORST company ever!!!

Aer lingus you are the worst air line I have ever dealt with and should be embarrassed of your customer service.Not only is your airport lounge pathetic but you guys lost my luggage and nobody appears to take accountability. I been missing my luggage for the past 10 days called several times(DUBEI54186). Wasting money and time. Just to be lied to and been accused of lying which makes me extremely angry. Was promised that my luggage would be delivered on Saturday(22.06). Was promised three supervisor call backs and nobody feels responsible. also the airport lounge is terrible. Don´t go there. Waste of money!!

Extraordinary! I was one of the thousands that had been stranded by WOW airlines abroad. A lot of articles suggested Icelandair, they had you open a case, send all your personal information to prove you had paid already & told you to call to get a discounted rate as a rescue fair (the fair provided to me would have caused me to miss my flight within the states back home and been more than I could purchase for a normal flight on the open market through other carriers). I called Aer Lingus (https://www.aerlingus.com/html/home.html) and asked if they were giving discounted rates, they were sympathetic, got me on a flight I needed not to miss my instate flight back home and gave me a discount with out jumping through hoops. They really were there for the stranded Americans abroad. And, I flew on 4 different carriers during my travel trip abroad and they were absolutely the BEST! I had a very comfortable almost 8hour flight from Dublin Airport to Newark International Airport. I highly recommend this carrier! Go Aer Lingus!

Booked return flights from Dublin (DUB) to Denver, via Chicago (ORD) with Aer Lingus. Flew Aer Lingus Dublin-Chicago and partner airline (UA) for internal US flights. On arrival in ORD, T5, had to transfer to T1 (monorail out of service, bus transfer only) but on arrival in T1 was informed that my connecting flight had been cancelled - no warning, no email, no text, nothing! Very friendly UA staff had no other flight to offer but arranged alternative AA flight for me much later that evening, but now had to go to T3!! Turns out, our bags got to Denver 3 or 4 hours before we did - how did that happen?!?!! When returning home, the ORD to DUB flight was delayed 4 hours, again, no contact from Aer Lingus, no explanation. I wrote to Aer Lingus (both email and post) 7 times - not as much as an acknowledgement, no explanation, no apology and absolutely no compensation! Dreadful service.