Passenger Review

Spirit Airlines review by Hannah

2 / 10

01 October, 2019 by Hannah Downs

Economy Class

I bought a cheap ticket to Guatemala with two different airlines. The one coming back was with Spirit. I went to go check in for my departure 24 hours before I was going to go back and my flight status said canceled. They said it had been canceled due to something with my card but when we called the bank they said they approved the purchase. They still canceled it and didn't tell me at all. They never sent an email letting me know, they let me fly to Guatemala with no way home. All they could do was help my husband buy another flight for me, the original flight was $129 and this ticket was $280 Because it was bought the day before, but he had to buy it to get me home.10 minutes later I got an email saying that my flight had been canceled, and i could check in for my new flight. THANKS FOR LETTING ME KNOW!!!!!!!

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Spirit Airlines

Spirit Airlines

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

1

Meals and Beverages

1

Recommend Airline