Air Transat review by Yveline

Transat Airlines is the worst airlines company I have ever seen and needs to be reported to department of transportation. My father had a flight scheduled to travel to YUL. I purchased the ticket for 1800+ k and on my dad's way to the hospital, he had a severe pulmonary emphysema illness where he was taken straight to the ER. I called and canceled the filght and informed them of the situation. They asked me to provide the documentation of the ER in order to get a credit, which I did. They refused to either give me a voucher or credit for my dad to travel. They require that I purchase a new ticket in order for my dad to travel. They are very rude, unprofessional, heartless, cruel people that I have ever seen. Do not travel with this company. They also have fake customer service number on their website when you call them to spend 3 hours on hold and can't never speak to an agent. Run away from them, they are bad!!!!!