Transat Airlines is the worst airlines company I have ever seen and needs to be reported to department of transportation. My father had a flight scheduled to travel to YUL. I purchased the ticket for 1800+ k and on my dad's way to the hospital, he had a severe pulmonary emphysema illness where he was taken straight to the ER. I called and canceled the filght and informed them of the situation. They asked me to provide the documentation of the ER in order to get a credit, which I did. They refused to either give me a voucher or credit for my dad to travel. They require that I purchase a new ticket in order for my dad to travel. They are very rude, unprofessional, heartless, cruel people that I have ever seen. Do not travel with this company. They also have fake customer service number on their website when you call them to spend 3 hours on hold and can't never speak to an agent. Run away from them, they are bad!!!!!

Had an absolutely horrible experience with a trip booked through the Air Transat website, with a connecting flight operated by Porter. Total fail by both companies! When showing up for initial flight operated by Air Transat, was refused boarding and handed a phone number to try to fix it. After about a half hour on hold and speaking to heavily accented employee, found that they’d changed my booking to several days later. No emails, no notice whatsoever, no offers of compensation, nothing. If that wasn’t bad enough, when I eventually took the flight they rebooked me on, upon arrival at ticketing for the second leg of my trip (this time operated by Porter), I was again refused boarding. This time they said I owed them a large sum of money (twice the price of flights booked) and would not be allowed to board until it was paid. Upon contacting both Air Transat and Porter (both at ticketing and through their phone line), both claimed it was the other’s fault. Spend hours dealing with them, missed the flight, and eventually had no choice but to give in to their extortion.

If I could leave negative stars I would. It was the worst experience I have ever had. They are not willing to work with you at all and take your money any chance they get. Not only were the employees checking us in useless but so were the phone lines. We had to prior notice of vaccination requirement and had to miss our flight. We were told that if we called the customer service number they would help us rebook with a small fee. After being on hold for 10 hours I was finally able to talks to someone and they let us know that they would not do anything and we would have to book a whole new flight. Terrible experience, never flying with them again. KLM is way more helpful and care about their customers. Would not recommend!

They cancelled my flight in 2021 with a very short notice, less than two weeks before the date, making extremely difficult to find another flight, that finally had to be with Air Canada. The cancellation also never returned all the money, with Air Transat stealing about 60 CAD from my money that they never returned. So, cancellation at short notice, theft and if you call, you can spend for hours waiting for them to answer the phone. Worst airline of them all. Try any other one. Too bad there are no zeros for these ratings. In a past flight, back in 2017, my baggage wasn't there and I was sent it two days later, having to use the same clothes for all those days. WORST.

Tried to call them dozens of times over the past month and they simply never answer their phone. Not been able to speak to a single person, despite waiting hours on the line. Contacted them via social and they say you have to call to make changes and that's the only number. Don't even know if they actually exist. It's cost me hundreds of dollars now in phone charges and increased prices. Would complain, but they tell you to call...AVOID AT ALL COSTS.

Summing up to the people who got their flight cancelled and no refund available. Just a voucher that probably I won't use at all because I had everything planned for that DATE (July 5th 2020 Vancouver to Puerto Vallarta) total fraud. Why would they open/sell dates that they were not even sure were going to operate? Anyway I just want my money back because I NEED it.

My husband, 2 friends, and I took a 7 day all inclusive trip to Panama from Toronto. We knew booking this flight that they do not serve food on this airline and that is ok. We planned to buy food on the plane because it's a 5 and a half hour flight from Toronto. We waited 3 hours until the stewardess came to us and by this time we were dying of thirst and starving. They proceeded to tell us that they ran out of all of the food items except chips and chocolate. The stewardess were very rude and did not even apologize for anything. I believe that every person makes their own memories and reviews but coming from a person who has taken 16 flights in the last year, this was by far the worst experience I have ever had with an airline. Choose a different airline. Air transat is not worth it.

My wife and I have flown with Air Transat several times and we have always had good service and we will continue to use them in the future.Already booked for 2021.

If I could give no stars I would. Contacted the company through all the regular avenues, as well my travel agent contacted them numerous times. They said they would not reimburse, even though it went on the plane in tact, came off un-useable. This was the first day of my trip. I had been in a serious car crash months before and now was in Italy without a stroller. WORST SERVICE EVER. I am writing this review after 3 years of trying to get this sorted through the company. It is unfair that they treat there customers this way, and that I am out $900. Shame on you Air Transat!

Glasgow Toronto oct 18 extorted by Air Transat for 100 UK pound . Now AT has smaller carry on dimensions then all others so your carry on probably will not be allowed .However mine was spec for their regs and under weight yet in Scotland they use a rigid medal cage you MUST put you carry on in and it is smaller than their posted dimensions.So what choice do you have pay up or no flight . Highway Robbery not happy being robbed .The flight ? Worst food ever in the air or on the ground . FA fussing over her daughters giving them freebies ,even pilot had to mention the special daughters on flight Not impressed after being extorted customers service non existent with this fly by night airline Price paid more than what I pay for Air France or TAP to Europe but not much choice for Glasgow This is an airline that flies old planes charges full price yet has less service than ultra low cost airline Never again