Air Transat review by Maryna Premyslova

Stay away of the Air Transat - they behave like heartless con artists. My husband and I booked an Air Transat flight in May 2024 for early November. On November 4, 2024, we arrived at Pearson Airport over three hours before our expected departure time, only to learn that our flight had already departed two days earlier (!!!), on November 2. This was due to a schedule change that we were completely unaware of, as the airline’s only notification was a single email sent in July. This email was buried among 64 marketing messages from Air Transat and was the only one sent in French – despite all marketing communication being in English (we are in Toronto, English-speaking province). Air Transat made no follow-up efforts to ensure we were informed of this critical change. No phone call, no text message, or additional emails were sent. Such a lack of basic care, disregard and disrespect for customers. They blamed us that we didn't buy change/cancellation insurance, and the fact that THEY changed it, not us, was not even an argument. No credit, no other options, no ticket refund, reps either rude or useless. Asked 5 times to talk to the manager - the reply after long time listening to the music was "you don't need to talk to him". They must have sold our tickets again.