Air India review by June

All travellers be warned. Air India is a beggar airline. They will take your money and you will never see it again, even if you do your due diligence and cancel within 24 hours, even if you call them every other day for 2 month, wait on hold for hours, write 20 emails and create 5 escalated cases with their sub standard, rude and good for nothing customer support agents. All of the above happened to me. I booked a business class ticket and tried to cancel online but the system was down so I called to cancel within 24 hours. But the customer support agent casually said, and I quote "please call back later. The system is undergoing maintenance and I cannot cancel at this time". I called, emailed, left feedback on resolver.com and airindia.com and google and everywhereveral times after that and I got the same response: I'd have to pay the $200 cancellation charge because the 24 hours has passed. I did end up cancelling and paying the fee. They promised to refund the fee but never did.