Kenya Airways review by Amy

Kenya Airways is absolute garbage and I don't know how they are still in business. What a ripoff! I paid for business class roundtrip, my return flight was delayed until 2:30 am and then cancelled, I was stranded for one night in Nairobi and then another night in New York, and then they NEVER ACTUALLY BOOKED MY CONNECTING FLIGHT SO I DIDN'T EVEN HAVE A TICKET HOME!!! Yet they swore the entire time that I had a ticket. I have tried for a month to get a refund and they won't respond. The customer service is routed through a call center in India that is absolutely worthless. I tried calling their home office in Nairobi (no toll free number so incurred international charges) and got hung up on before anyone could help me. Twice. Emails are ignored. I am by far not the only one having these problems, either. BELIEVE ME, THE NON-STOP FROM JFK TO NBO IS NOT WORTH THIS!!! USE ANOTHER AIRLINE!