Passenger Review

Scoot review by Sarah

3 / 10

15 February, 2019 by Sarah Ingram

Economy Class

Please see TripAdvisor for full account of story, 200 word limit impedes my ability to accurately describe how I was treated. I was sick on the plane. Tried to move over to a more empty row to quarantine myself from the other passengers and to be closer to the bathroom. The seats on that row cost the same as the seat I paid for (I paid for an upgrade). 1 staff member rudely asked me to move. When I explained I was sick she didn’t believe me and demanded I list all my symptoms in front of the other passengers. I was humiliated. I felt bullied by this staff member and am reluctant to recommend an airline who condones such behaviour.

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Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

3

Meals and Beverages

2

Recommend Airline