Air Arabia review by Melanie

Disappointing experience. What I was shocked about, and this is basic -- it was a 4-hour international flight, and when I asked for water, she asked me to pay for it at the counter and take a bottle!!! Isn't this a basic necessity that an aircraft can offer to fulfill? Secondly, and the worst -- Luggage!!! I was allowed only 10 kg cabin luggage for an international flight. Mind you -- with the ticket booking, you do not get the privilege of carrying a reasonable luggage weight. So I packed a bag of 9.5 kgs, just when I thought I was in the clear, the generous lady at the counter mentioned -- excuse me, ma'am, you have to pay for one of the bags - laptop and cabin must together be 10!!!!!! Wow! So now I had to pay the price of a 20kg luggage bag for my 9.5 kg. Could the aircraft not have sent an email or some information about this before I could leave my home??? What a filthy tactic! I only knew about 10 and it did mention 7kgs weight-on baggage. And mind you they say it's a low-budget carrier but the ticket was not all that low!