I recently had a very disappointing experience with Air Arabia regarding their ticket cancellation and credit refund policy. I booked a flight for my brother and paid an extra 200 just to make the ticket cancellable. Later, due to unavoidable reasons, I had to cancel the ticket. Instead of refunding the amount back to my original payment method, Air Arabia held the amount in credit points, which is already an unfair policy considering I had specifically paid extra for a cancellable ticket. When I tried to use these credits for my own flight booking, I was shocked to find out that I couldn’t use them because the credit was under my brother’s name, despite the fact that both bookings were made from my own account. This makes no sense, if Air Arabia is going to hold my money hostage in credit points, then at the very least, they should allow it to be redeemed within the same account, regardless of the passenger’s name. This is a highly restrictive and unfair policy. If an airline is unwilling to return the money directly to the customer, they should at least provide the flexibility to use it for future bookings, regardless of passenger name, as long as it is within the same account. This experience has left me with a very negative impression of Air Arabia’s policies. Instead of offering customer-friendly solutions, they create unnecessary restrictions that ultimately cause financial loss and frustration for their passengers. I would strongly advise anyone considering Air Arabia to read their fine print carefully before paying extra for a ‘cancellable’ ticket—because in reality, your money might not be as flexible as you think! I certainly won’t be choosing them again unless they make their policies more transparent and customer-friendly. 👎 Very disappointed with their refund & credit policies!

Air Arabia is one of the worst airlines due to its poor customer service

Disappointing experience. What I was shocked about, and this is basic -- it was a 4-hour international flight, and when I asked for water, she asked me to pay for it at the counter and take a bottle!!! Isn't this a basic necessity that an aircraft can offer to fulfill? Secondly, and the worst -- Luggage!!! I was allowed only 10 kg cabin luggage for an international flight. Mind you -- with the ticket booking, you do not get the privilege of carrying a reasonable luggage weight. So I packed a bag of 9.5 kgs, just when I thought I was in the clear, the generous lady at the counter mentioned -- excuse me, ma'am, you have to pay for one of the bags - laptop and cabin must together be 10!!!!!! Wow! So now I had to pay the price of a 20kg luggage bag for my 9.5 kg. Could the aircraft not have sent an email or some information about this before I could leave my home??? What a filthy tactic! I only knew about 10 and it did mention 7kgs weight-on baggage. And mind you they say it's a low-budget carrier but the ticket was not all that low!

While Coming from Ahmedabad, we were told that wheel chair is not free, I will have to pay for wheel chair. I thought, my wife is handicap and will get wheel chair at Abu Dhabi Airport, but there also she did not get. Our plane of Air Arabia took off 90 minutes late at Ahmedabad Airport on 19th Feb. So there was on 90 minutes left to catch Etihad Airline plane at Abu Dhabi airport. My wife could not walk, and we had to change the terminal and walking distance was more than 1 mile. I received a phone call from UAE that they are missing two passengers, luckily, one manager from airport called to bring wheel chair for my wife as he might have received the same information for missing passengers. Wheel chair was brought and we rushed to plane. It was my worse experience with Air Arabia. I am also writing review on Google, and Review Monkey. I will never recommend Air Arabia to anyone. Air Arabia is the worse Airline I have ever experienced in my life.

Flight via Air-Arabia was disappointing. It took them 1.5 hrs standing at the ✈aisle without distributing meals. 8 hrs flight with only 250 ml water & 1 meal. This was flight from Malaysia to Sharjah on 4th May 2023 - 3.30 am. Least experienced flight attendance busy chit-chatting. Many passengers were senior citizens waiting for meal.

Our flight had been delayed for 9 hours and we had to sleep on the cold floor. The AirArabia crew and the airport staff told us two different things as if they too didn't know a thing. We checked their website only to see there would be no flights to Yerevan for two days, but the crew assured us our connecting flight would wait for us, and if not there'd be another one. So we landed in Sharjah and spent the entire day at the airport, like some criminals in jail, since we couldn't leave the airport and had no to little mobility there. The AirArabia staff was rude, they didn't answer our questions and gave us no information about our connecting flight. If we didn't literally bother and annoy them they wouldn't even give us a hotel room to stay in or a foot ticket to have dinner. I had to miss two unpaid working days to waste them in the airports, with no shower, and no baggage. I had to miss a very important family gathering that was devoted to my deceased grandfather. The worst part is they refused compensation and their rude staff got away with their lousy customer support. https://www.tripadvisor.com/ShowUserReviews-g1-d8728994-r887785843-Air_Arabia-World.html#

TERRIBLE I WENT ON THIS FLIGHT 2 HOURS DELAY AND AND THE PLANE WAS SHAKING VERY VIOLENTLY WITH TURBULENCE SLIGHT AND CABIN WAS NOT PROPERLY HOLDED

Absolutely terrible fukking service and shit flying. I'm suing the company so it pays me money rubbish!

This is a low price airline, the service was as expected. What I liked is if you fly from or to sharjah the time you spend in the airport is really nothing: 30 min to 1hr. What I didn't like there was no enough WC rooms in the airplane. But overall they will give you the best price in the UAE and I recommend them if you will fly short distance only (up to 3 hrs trip)

This is one of the good flight. I was scared due to bad reviews before travel but it was actually an amazing experience.. Ground team and cabin crew people were very supportive..they supported and addressed all the concerns. Just wants to say thanks to very one.