Travelled throughout China for 12 days on organised tour. One & only time flight left on schedule was when leaving Australia. Flights continually late up to 2 hours -- no information from counter staff unless pressed. Had to be transported to/from plane by bus this led to pushing & shoving by Chinese passengers which caused anxiety and bad tempers. Continual change of gate usually within 10 minutes of intended departure time Staff may be able to speak English but definitely do not understand English. Go missing after meals delivered. Drinks, other than water, were only available with meals and then only half small plastic cup per serve. Definitely would not recommend or travel with again
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China Eastern
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
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Meals and Beverages
Recommend Airline