Return journey flight PVG to LGW was cancelled and I was automatically rebooked to LHR. No help provided in transport from LHR to LGW. The airline needs to improve customer service and adopt a friendly helpful attitude to passengers on international travel.

Was better than I thought. Friendly staff, very comfortable in economy. Inflight entertainment was limited compared to likes of Qantas, Emirates, SIA and Cathay. Food was okay, not fantastic nor was it substandard. Good nourishment for the flight.

Booked this flight for my 73 year old mother who a month prior had had her knee replaced. Wheelchair assistance was booked for every leg of her UK to Melbourne flight. However, when she got to Pudong, China Eastern staff treated her like garbage for her 11 hour stopover in which she was given no assistance. Staff yawned in her face, turned their back on her and refused to look at paperwork confirming the wheelchair had been arranged. Apparently wheelchairs were only for security personnel?!? Even worse service was to follow with some mumbled email apology came a week later which was then ignored when I replied to it. Phones are never answered. Finally got a second email from someone a few weeks later, no idea who as they had no signature to their email, which ignored all the issues raised in the complaint and said "I'm sorry that we didn't receive your service at the first time. It's extremely inconvenient for your subsequent itinerary. Next time I come to Pudong, please email me in advance. I'll let our regional manager come to protect you!" Oh, and also the Vegetarian meal on the flight was either fish or chicken.

Flight MU 736 Sydney to Shanghai on a B787 Dreamliner Economy Class with seating being 3,3,3 across. This was an overnight flight and heavily booked. The staff were quite friendly but the boarding procedure left a lot to be desired. Airlines that board passengers in the rear rows first make for a much better passenger experience, sadly this was not the case. Food service was somewhat haphazard with delivery of the bread roll occurring well after the meal was finished. As for the meal it was palatable, just! On our return flight to Australia it was just the same. I would not fly China Eastern again. Provided ear piece had the worst sound I have ever encountered.

China Eastern Airlines gave a really bad response when our flight was cancelled. None of the contact numbers including the 24 hour emergency number were responding, we have video evidence of this. They were rude and looked like they had a lack of training because they were unsure of what to do. I wouldn't recommend China Eastern Airlines and would never fly with them again. I am a regular flyer and this by far has been the worst airline. To save yourself time, money and your own safety I would look at other airlines even if it means paying the extra little bit of money because you will regret it otherwise.

I was detained in China because a mistake by China Eastern Airlines. No access to water, food and internet for 11 hours. Over 500 USD lost because of China Eastern Airlines. I bought a ticket straight from your website and because you did not disclose a stop in Kunming. I was forced by Chinese policemen to stay in detention for 11 hours without water because they did not allow me to enter Kunming. I am requesting a refund of USD 254 that I paid for the ticket. Since you are inaccessible I will distribute reviews each day until the case has been shut to my support. I am a Danish national. China's 24, 72 and 144 Hours transit visa program is broadly known, and I am eligible, but not when you change my ticket! Thus China would not enable me to enter in light of your stop in Kunming. The alleged non-stop trip with China Eastern Flight 2569 to Chiang Mai supposedly rescheduled to take on travelers some place in Kunming. Several Chinese police officers were inspected me for 11 hours. I was detained in the airport because China Eastern Airlines online tickets sales.

China Eastern, You pay cheap believing it is just a good bargain but the reality is more complicated. The Airplanes are relatively new but the maintenance on board is very low. Broken USB plugs, broken control for the entertainment system, broken headphones jack, broken lock in the lavatory etc. Unlike other Asian airlines from Thailand, Hong Kong or Singapore which provides a superb service, CE provides very basic service, not to say rough... It is all very technical without any understanding of what service means. Don't expect a smile or nice gesture, you won't get it. One lovely thing is the free WIFI access on the flight, but don't be happy just yet.. it is so restricted to western site that you can forget about Google, Facebook, Instagram, most messaging apps, Yahoo search etc.. it is Chinese and made for Chinese, for Chinese based sites it seems to be working just fine! Eventually, when I arrived at my destination, I've noticed major damage to my suitcase. I've reported the damage etc. 3 months passed and I haven't got any compensation yet. China Eastern doesn't respond on Facebook, on their website or to emails. They are practically not there. Dreadful service!!

Absolutely rude staff at the check in. We were travelling as a couple and were given two seperate seats 30 rows apart. This is given that we tried to check in online 24hrs before the flight and their website did not let us check in online with unclear error messages. We asked staff to see if they could reunite us given that my wife was pregnant and I couldn't leave her alone for the duration of the flight. Staff were very reluctant to help and had a very aggressive and rude attitude towards us. It looked like staff were not expecting such a simple request and were looking at us as if we were criminals for making such a request! When we got onboard, we saw lots of seats are empty and could have easily been allocated to us. We asked the crew and they changed our seats eventually, but it was a shame this was not done by check in staff in the first place! Very bad experience with this airline. In-flight service was mediocre and very basic.

Worst airline I've ever flown. Horrendous customer service. Paid for seats together didn't get them. Got no explanation why and there was no manager to talk to. When I called customer service they hung up on me. Do not care about their customers at all. The flight was so cold. It was freezing to the point of discomfort and pain. The food was disgusting and so wasteful because people were barely eating it. Terrible airline. Avoid.

the worst service from the inflight crew to the ground staff and gate agents. absoulutley disscusting service and lack of consumer compassion as my wife had a broken leg and we arranged for a wheel chair through there customer service. it never arrived . we had to wait 20 minutes in the rain in shanghai on the tarmac. ounce one showed up . it was a kids size and the took her just inside the gate door to tell her to get off they need it for another 6 customers.from the same flight . every china staff member that we spoke to could not speak English and basically laughed in are face and walked away.it took another 40 minutes to get a chair .unfortunately there is not enough room to write a full review so go to skytrax or yelp or google review and look for lisa . the staff was so rude and disrespectful that I would never recommend it to anyone