SriLankan Airlines review by Sam 2016-12-10

I've flown with srilankan so many times before and what I have been experiencing is dropping quality in each time. Their customer services are now at a drowning stage where the staff in the call centre and ticketing office are clueless. They failed to upgrade my flight in numerous occasions even though I have more than enough miles. If you are a frequent traveller who expect a bit of respect and courtesy from the airline you fly, srilankan can never give that. I am aware of internal issues they are facing with the government and of course this does reflect on the service they provide. Their staff can't do anything other than reading what's in front of their computer screen and absolutely one of the worst customer services experience I have ever had with any airlines. Their so called loyalty programme 'flysmiles' is designed for loyal customers never to be able to utilise the miles and compared to Virgin, Delta, BA and even American Airlines, srilankan miles are inflexible. Though the airline is part of one world, they don't seem to have full privileges as other airlines within the alliance as transferring miles are very restricted. No value for money at all NOT RECOMMENDED.