China Eastern review by lisa

the worst service from the inflight crew to the ground staff and gate agents. absoulutley disscusting service and lack of consumer compassion as my wife had a broken leg and we arranged for a wheel chair through there customer service. it never arrived . we had to wait 20 minutes in the rain in shanghai on the tarmac. ounce one showed up . it was a kids size and the took her just inside the gate door to tell her to get off they need it for another 6 customers.from the same flight . every china staff member that we spoke to could not speak English and basically laughed in are face and walked away.it took another 40 minutes to get a chair .unfortunately there is not enough room to write a full review so go to skytrax or yelp or google review and look for lisa . the staff was so rude and disrespectful that I would never recommend it to anyone