China Southern review by Morgan 2017-03-17

A very unpleasant experience. I was travelling from Sydney to Vancouver via Guangzhou with China Southern, and then WestJet to Calgary. In Sydney they couldn't get my bags checked to Calgary for some reason. I waited at the check in for almost 2 hours with them deleting and rebooking me, only for the attendant to mess up on my last name so they couldn't find me in the System. They then told me that my bags would have to get checked to Guangzhou and I'd have to pick them up and fast track everyone and a staff would be waiting for me to show me where to go. I had 10 minutes before the plane took off at this point. Get to my gate, the attendant finally said that my bags were now getting checked to Calgary, arrive in China with the impression that someone would be waiting for me. Nothing. Go to transfers to international and they told me that since I've been deleted in the system so many times that I had to pick my baggage up here and check everything in and go through security. I go wait for my bags, nothing comes out. I go to the baggage claim help desk and after 10 minutes they finally tell me that in fact my bags are going to be checked into Calgar.. I'm very disappointed in this c