Air India review by Amanda 2017-08-03

We flew Melbourne to Heathrow, via Delhi, return in July 2017. I will never, ever, fly with this airline again. Our flight from Dehli to London was a nightmare. When we lined up to board, they advised us the plane was delayed. Finally they piled us onto buses, crammed in like sardines in 40 degree heat, left the buses running and left us waiting in them for over half an hour. People started banging on the windows to be let out as it was so hot. Instead of taking us to the plane they drove around to arrivals, made us get off and go through customs all over again even though we had not been out of the airport. My screen didn't work so I had no entertainment on two of the four flights. They ran out of food. They wouldn't answer the call button and to top it all off, on three of the four trips we had young babies screaming for the duration of the trip. I didn't think a baby could cry for ten hours non stop. I was wrong. The seats were cramped and extremely uncomfortable and the staff rude and bullying if you complained about even the slightest thing that could have been easily remedied. I have told all my friends and family, who travel often, to boycott Air India.